HighFlyer Casino Cookie Policy

At HighFlyer, we believe in full transparency about how we operate our platform and how we interact with your device when you visit our site. This Cookie Policy explains what cookies are, how we use them at https://m.HighFlyer Casino.com/, and what choices you have regarding their use. By continuing to use our platform, you acknowledge and accept the practices described in this document. If you have any questions, our support team is available 24/7 via live chat or at info@HighFlyer Casino.com.

What Are Cookies?

Cookies are small text files that are placed on your device — desktop, tablet, or mobile — when you visit a website. Here at HighFlyer Casino, we use cookies and similar tracking technologies to ensure our platform functions correctly and to improve the overall quality of your experience. Cookies allow us to remember your preferences, keep your session secure, and deliver content that is relevant to you as a player located in Ontario, Canada.

Cookies may be either session cookies, which are deleted when you close your browser, or persistent cookies, which remain on your device for a set period. Our HighFlyer platform uses both types for different purposes, as described in detail below.

How We Use Cookies

We use cookies for a variety of operational and analytical purposes. At HighFlyer, we are committed to using only the cookies necessary to deliver a safe, compliant, and enjoyable gaming environment. Below you will find the main categories of cookies we deploy:

Strictly Necessary Cookies

These cookies are essential to the functioning of our HighFlyer Casino platform. Without them, core features such as account login, session management, and secure payment processing cannot operate. Our strictly necessary cookies include:

• Session authentication — verifying your identity when you access your account via HighFlyer Casino login
• Security tokens — protecting your data from unauthorized access
• Load balancing — ensuring our servers deliver consistent performance across desktop and mobile
• Cookie consent preferences — storing your choices regarding our cookie settings
• Fraud prevention — monitoring for suspicious activity to safeguard your account and funds

You cannot opt out of strictly necessary cookies, as they are fundamental to the operation of our services. Without these cookies, features like the HighFlyer login process simply cannot function.

Functional Cookies

Functional cookies allow our HighFlyer platform to remember your preferences and provide enhanced, personalised features. We use these cookies to:

• Remember your language and regional settings (English, Ontario-specific)
• Store your game preferences and recent activity
• Keep you logged in during your active gaming session
• Remember whether you have dismissed certain notifications or pop-ups

Performance and Analytics Cookies

We use performance cookies to understand how players interact with our HighFlyer Casino platform. This data helps us identify technical issues, improve navigation, and enhance the overall user experience. Information collected through these cookies is aggregated and anonymised — it does not identify you personally. Our analytics cookies track:

• Pages visited and time spent on each section
• Game types accessed (slots, instant games such as Crash and Plinko, live casino)
• Error messages encountered during your session
• Device type and browser used to access our mobile-first casino app

Marketing and Targeting Cookies

With your consent, we may use marketing cookies to deliver promotional content relevant to your interests. At HighFlyer, these cookies may be used in connection with our reload bonuses, Bonus Spins offers, and other promotions. They help us ensure that information about our HighFlyer Casino promo code offers and bonus programmes reaches players who are most likely to find it useful. Marketing cookies may also allow us to measure the effectiveness of our campaigns.

We do not use marketing cookies to target you with advertising for third-party products unrelated to our casino services. You may opt out of marketing cookies at any time through our cookie management tool without affecting your ability to use our core platform.

Third-Party Cookies

Some cookies placed on your device when you visit our HighFlyer Casino platform are set by third-party service providers. These providers support the operation of our site and include analytics platforms, payment processors such as Visa, Mastercard, Interac, and Skrill, as well as responsible gambling tools including BetBlocker and BetGuard.

Our HighFlyer team does not control how third-party cookies operate on your device. We encourage you to review the privacy and cookie policies of any third-party services you interact with through our platform. Third-party cookies we may encounter include:

• Payment gateway verification cookies (Visa, Mastercard, Interac, Skrill)
• Responsible gaming tool cookies (BetBlocker, BetGuard, ConnexOntario)
• Analytics provider cookies used to generate aggregated site usage reports
• iGaming Ontario (iGO) compliance monitoring tools

Cookies and Responsible Gambling

Here at HighFlyer, player safety is a core priority. Some cookies we use are directly linked to our responsible gambling obligations under our licences issued by the Alderney Gambling Control Commission (licence no. 145 C1) and the AGCO under the Gaming Control Act 1992. These cookies support tools such as self-exclusion via BetGuard and session-time tracking features. We cannot disable these cookies as they are required for regulatory compliance.

If you need support with responsible gambling, please contact ConnexOntario at 1-866-531-2600 or text 247247. You must be 19 or older to use our HighFlyer Casino services and must be located in Ontario.

Managing and Controlling Cookies

We respect your right to control the cookies placed on your device. When you first visit our platform, we will present you with a cookie consent banner giving you the option to accept, reject, or customise non-essential cookies. You can update your preferences at any time through our cookie settings tool.

In addition, most modern browsers allow you to manage cookies directly through their settings. You may:

• Block all cookies from being stored on your device
• Delete existing cookies stored by our platform
• Set your browser to notify you before a cookie is placed
• Allow cookies only from specific websites you trust

Please note that disabling certain cookies may affect the functionality of our HighFlyer Casino platform. For example, blocking strictly necessary cookies will prevent you from completing the HighFlyer login process or accessing your account securely.

Data Retention and Cookie Duration

The duration for which cookies remain on your device varies depending on their type and purpose. Session cookies are removed automatically when you close your browser. Persistent cookies set by our HighFlyer platform are retained for varying periods — typically between 30 days and 24 months — depending on the function they serve. You can review and delete cookies at any time using your browser settings or our in-platform cookie preference centre.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our operational practices. When we make significant changes, we will notify you through a prominent notice on our platform. We encourage you to review this page periodically to stay informed about how we use cookies. Continued use of our HighFlyer Casino platform following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about our use of cookies or this policy, please do not hesitate to reach out to our team. We are here to help 24 hours a day, 7 days a week:

• Live Chat: Available directly on our platform at all times
• Email: info@HighFlyer Casino.com
• Postal Address: Ellipse Entertainment Limited, 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands

Our HighFlyer support team will do their best to respond to all enquiries promptly and ensure your concerns are addressed in full.