HighFlyer Casino Privacy Policy

At High Flyer, we take your privacy seriously. This Privacy Policy explains how HighFlyer Online Casino collects, uses, stores, and protects your personal information when you access our platform at m.HighFlyer Casino.com. We are operated by Ellipse Entertainment Limited, registered at 5B, First Floor, St Anne's House, Victoria Street, Alderney GY9 3UF, Channel Islands. Our services are licensed and regulated by the Alderney Gambling Control Commission (licence no. 145 C1) and the Alcohol and Gaming Commission of Ontario (AGCO) under the Gaming Control Act 1992, in agreement with iGaming Ontario. By using our platform — whether via the HighFlyer casino app, desktop, or mobile site — you agree to the terms outlined in this policy.

Who We Are and How to Reach Us

We are Ellipse Entertainment Limited, the operator behind High Flyer Casino. If you have any questions about how we handle your data or wish to exercise your privacy rights, you can contact us directly:

• General enquiries: info@HighFlyer Casino.com
• Verification and account documents: accounts@HighFlyer Casino.com
• Our customer support team is available 24/7 via live chat on our platform

We at HighFlyer are committed to responding to all privacy-related requests promptly and transparently. If you reach out after reading this policy or following a HighFlyer Casino review, we welcome your questions.

What Information We Collect

When you register and use High Flyer Casino, we collect several categories of personal data to operate our services lawfully and responsibly. Below is an overview of the information we may collect about you:

Registration and Identity Data

• Full legal name, date of birth, and residential address
• Email address, phone number, and login credentials (HighFlyer login details)
• Government-issued identification documents submitted for KYC (Know Your Customer) verification
• Payment method details, including Visa, Mastercard, Interac, and Skrill account information

Transaction and Gaming Data

• Deposit and withdrawal history, including amounts processed in CAD (Canadian Dollars)
• Game activity, including slots, roulette, blackjack, video poker, and instant games such as Crash and Plinko
• Bonus usage, including Bonus Bucks (BBs), BB Reload activity, Bonus Spins claims, and any highflyer casino promo code or highflyer casino bonus code applied to your account
• Chat tournament participation and winnings

Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Session duration, pages visited, and navigation patterns on our site
• Cookies and similar tracking technologies (see our Cookie section below)

Why We Collect Your Data

Our High Flyer platform collects and processes your data for clearly defined, lawful purposes. We do not collect more information than is necessary for the purposes described below:

• Account management: We need your registration data to create and maintain your HighFlyer Casino account, verify your identity, and process the highflyer casino login securely.
• Legal compliance: As a regulated operator under AGCO and iGaming Ontario, we are required to verify that all players are 19+ and physically located in Ontario. We also comply with anti-money laundering (AML) obligations.
• Payment processing: We use your financial data to process deposits (minimum CAD$20) and withdrawals (minimum CAD$20) to named account holders only.
• Responsible gambling: We monitor activity to detect signs of problem gambling and to administer self-exclusion tools including BetGuard, BetBlocker, and ConnexOntario (1-866-531-2600, text 247247).
• Customer support: We use your data to resolve queries raised via live chat or email.
• Marketing (with consent): We may use your contact details to send promotional offers, subject to your preferences. You may opt out at any time.

How We Share Your Data

We at HighFlyer do not sell your personal data to third parties. However, we may share your information in the following limited circumstances:

• Regulatory authorities: We share data with AGCO, iGaming Ontario, and the Alderney Gambling Control Commission where required by law or our licence conditions.
• Payment providers: We work with Visa, Mastercard, Interac, and Skrill to process your financial transactions securely.
• Technology and compliance partners: We engage with certified testing and compliance providers such as iTech Labs and RG Check to maintain platform integrity.
• Legal obligations: We may disclose data when required by a court order, law enforcement request, or other legal process.

Cookies and Tracking Technologies

Our High Flyer Casino website uses cookies to improve platform performance, personalise your experience, and fulfil regulatory requirements. Cookies help us recognise returning users, maintain session security, and measure traffic patterns. You may manage or disable cookies through your browser settings; however, disabling certain cookies may impact the functionality of our site, including the highflyer casino app experience on mobile.

Data Retention

We retain your personal data for as long as your account is active or as required by applicable law. If your account remains inactive for 3 months, any unmet bonus conditions — including outstanding Bonus Bucks — may be reversed in accordance with our terms. Even after account closure, we are obligated to retain certain records for regulatory, legal, and financial compliance purposes.

Your Rights

Depending on your location and applicable legislation, you may have the following rights regarding your personal data held by HighFlyer Online Casino:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your data, subject to legal retention obligations
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact us at info@HighFlyer Casino.com. We will respond within the timeframe required by applicable law.

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Our HighFlyer platform uses encryption, secure server environments, and strict internal access controls. All payment transactions are processed through PCI-compliant providers, and our KYC verification process ensures that account access remains in the hands of verified, named account holders only.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through our platform or via email. Continued use of High Flyer Casino following the publication of updates constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have concerns about data handling or wish to understand more about our practices — whether you found us through a high flyer casino review, a friend's recommendation, or directly — we are always here to help. Reach us at info@HighFlyer Casino.com or via 24/7 live chat at m.HighFlyer Casino.com.